Returns

RETURN POLICY

We want you, our valued client, to be 100% satisfied with your buying experience on our site. Because we carry a wide array of products, please see the specific details pertaining to each of our product lines.

 

PLEASE NOTE THE FOLLOWING:

Shipping and Handling charges and/or handling taxes are non-refundable

Product must be unopened and in new, unworn and in the original packaging

Returns on seasonal items such as Christmas, Easter and Thanksgiving may be returned up to 7 days prior to the date of the holiday.

 

NON RETURNABLE ITEMS

Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.

Custom and Personalized items

Helium Tanks

Hosiery

Oversized Items / Life-sized Cutouts

Partial Party Kits

Perishables (e.g., food items such as candy)

Bulk Products

Special Order Items - Including but not limited to: Mascots and Collector's Edition Costumes

Undergarments

Wigs

 

CANCELING AN ORDER

Our orders are processed immediately upon being received and we are unable to refund or cancel orders that have already shipped out. To cancel an order that has not been processed please email admin@CoolKatPartySupplies.com.  There is a 5% processing fee for refunds issued on orders paid for using Pay Pal.

We will gladly accept returns of purchases made online at our store within 72 hours of receipt of the order.

*There will be a re-stocking fee of 20% deducted from the return.

*Product must be unopened and sealed in the original packaging

*Please provide the original invoice and packing slip.  We are unable to perform a      

  refund without the shipping receipt.

 

* Please allow 5 business days for your return to appear on your banking 

   statement, starting from the day that we receive your returned item (s).